A redetermination is the first level of appeal for an Original Medicare Part A or Part B claim. You send it to the Medicare Administrative Contractor (MAC) that processed the claim, on form CMS-20027 or in any written request that carries the same information.
| Level | 1 of 5 in the Original Medicare appeal process. |
| Who decides | MAC staff who were not involved in the initial claim determination. |
| Deadline | 120 days from the date you receive the initial determination. CMS presumes receipt 5 days after the date on the notice, unless there is evidence you got it later. |
| Form | CMS-20027, or any written request with the required information. |
| Minimum amount | None. |
| Decision | Generally within 60 days of the MAC receiving the request. |
| If you lose | Level 2: reconsideration by a Qualified Independent Contractor (QIC). File within 180 days of receiving the redetermination notice, on form CMS-20033. |
This covers Original Medicare. A Medicare Advantage plan runs its own first level of appeal, and the plan's notice says how.
If you do not use the form, CMS accepts a written request that includes all of these:
The form asks for the same things, so it is the easy way to not miss one. Send the request to the address on the remittance advice, or use your MAC's website if it takes requests electronically. CMS counts the request as filed on the date the MAC receives it, so keep proof of delivery and a copy of everything you send.
Attach every document that supports your case now. The reconsideration at level 2 is the last point where you can add evidence freely: after it, the later levels consider new evidence only if you show good cause for the delay.
Our reading, not a CMS list. These are the Medicare denials where the answer is usually in the record, so a level 1 appeal with the right documents is the normal next step.
For commercial payers the deadline comes from your contract, not from CMS. See what an appeal letter has to contain for how to find it.
Upload your denial export 4 columns. No patient data. One page back.