Medicare appeals

Medicare redetermination form

A redetermination is the first level of appeal for an Original Medicare Part A or Part B claim. You send it to the Medicare Administrative Contractor (MAC) that processed the claim, on form CMS-20027 or in any written request that carries the same information.

The facts in one place

Level1 of 5 in the Original Medicare appeal process.
Who decidesMAC staff who were not involved in the initial claim determination.
Deadline120 days from the date you receive the initial determination. CMS presumes receipt 5 days after the date on the notice, unless there is evidence you got it later.
FormCMS-20027, or any written request with the required information.
Minimum amountNone.
DecisionGenerally within 60 days of the MAC receiving the request.
If you loseLevel 2: reconsideration by a Qualified Independent Contractor (QIC). File within 180 days of receiving the redetermination notice, on form CMS-20033.

This covers Original Medicare. A Medicare Advantage plan runs its own first level of appeal, and the plan's notice says how.

What the request has to contain

If you do not use the form, CMS accepts a written request that includes all of these:

  1. The beneficiary's name.
  2. The Medicare number.
  3. The specific services or items you want redetermined.
  4. The specific dates of service.
  5. The name of the party, or of the party's representative.
  6. An explanation of why you disagree with the decision.

The form asks for the same things, so it is the easy way to not miss one. Send the request to the address on the remittance advice, or use your MAC's website if it takes requests electronically. CMS counts the request as filed on the date the MAC receives it, so keep proof of delivery and a copy of everything you send.

Check that there is a decision to appeal. A claim returned as unprocessable, usually with remark code MA130, was never adjudicated. The fix is a new, corrected claim. A MAC can dismiss a redetermination request when there is no initial determination, and the filing clock on the service keeps running while you wait. A claim denied because it was filed late is not an initial determination either: see the Medicare timely filing limit.

What to attach

Attach every document that supports your case now. The reconsideration at level 2 is the last point where you can add evidence freely: after it, the later levels consider new evidence only if you show good cause for the delay.

Codes that often end in a redetermination

Our reading, not a CMS list. These are the Medicare denials where the answer is usually in the record, so a level 1 appeal with the right documents is the normal next step.

For commercial payers the deadline comes from your contract, not from CMS. See what an appeal letter has to contain for how to find it.

Sources

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