The payer is asking for a new claim that includes the information it requested.
A correction, not an appeal
Find what was requested. The codes printed beside this one usually name it. Add it and submit a new claim. Do not appeal: the payer has asked for a resubmission, so an appeal only adds a wait while the filing clock keeps running.
N517 commonly rides alongside these. Our reading, not a published mapping: X12 publishes no adjustment-to-remark table.
| Code | What that one means |
|---|---|
| CO 16 | Something the payer needed was missing or wrong on the claim. |
| CO 252 | The payer wants supporting documentation attached. |
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