Answer the Calls That Go to Voicemail Today
For orthopedic, physical therapy and rehab practices. It picks up at lunch, when the line is busy and after hours. It answers the common questions and takes the appointment request. Your staff call back from one list.
The demo line answers as a sample practice, Northside Orthopedics in Charlotte. Ask it anything a patient would.
- Says it is automated
- Answers as your practice
- Live in 5 business days
- No new phone system
What a Caller Hears
This is how a call to the demo line starts. Call (704) 899-3776 and try your own questions.
What It Does
It takes the calls your front desk cannot pick up right now.
Answers as your practice
Your name, hours, address, parking, services and providers. What to bring to a first visit. Referrals, work injuries and car accident cases.
Takes the request
Appointment, reschedule, cancellation or callback. Name, callback number, the reason in a few words and the preferred day. It reads the details back to the caller.
One list for your staff
Every request waits in one list. Every call is logged with the result and a short summary. Your staff call back and mark it done.
Two Ways to Use It
Start with your missed calls. Move to every call when you are ready. See everything each package includes
Overflow
The agent answers the calls your front desk does not pick up, and every call after hours. 1,500 minutes a month included. You set forwarding for busy and no answer.
Main line
The agent answers every call first, 24/7. When a caller wants a person, it puts them through to your front desk during your hours. 5,000 minutes a month included, and a setup call with us.
Both include
Your own local number. Answers in English and Spanish. The call log with summaries, a same-day email for urgent requests, and a monthly report. Month to month.
It Does Not Replace Your Front Desk.
It only takes the calls that go to voicemail today. Your people still run the schedule.
- It does not book into your schedule. It takes the request, and your staff confirm the time.
- It gives no medical advice. In an emergency it tells the caller to hang up and call 911.
- It does not ask for insurance member IDs or dates of birth.
- It does not say if a plan is accepted or what a visit costs. The office confirms that on the callback.
- It never makes sales calls. It only answers calls to your practice.
3 Steps. Live in 5 Business Days.
No new phone system and no software to install.
- 1Call the demo lineHear the sample practice on (704) 899-3776. Ask it what your patients ask.
- 2A 15-minute setup callYour hours, address, services and providers, and who gets the requests. We set up your own number.
- 3Forward the missed callsSet call forwarding for busy and no answer to your new number. Every phone carrier has it. Your main number stays the same.
Your Questions Answered
Does the caller know it is automated?
Yes. It says so in its first sentence. If a caller asks whether they talk to a real person, it says no, and that the office calls them back.
Does it book appointments into our schedule?
No. It takes the appointment request: who, why, and which day suits the caller. Your staff confirm the time on the callback. A connection to your scheduling software is a custom build. Ask Malte.
Do we need a new phone system?
No. You keep your number and your phones. You set conditional call forwarding, busy and no answer, to the number we give you. You can also forward after hours only.
Can it answer all our calls?
Yes, with Main line. You forward all calls to the agent and keep one direct desk line. The agent answers first and puts callers through to the desk during your hours. Your number stays yours: to stop, you switch the forwarding off.
What if we use more minutes than included?
The agent keeps answering. Extra minutes show on your next invoice. We email you before you reach the included minutes and when you reach them, so nothing is a surprise.
What happens in an emergency?
It tells the caller to hang up and call 911. It gives no medical advice on any call.
What does it collect from the caller?
The name, the callback number, the reason in a few words and the preferred day. No insurance member IDs and no dates of birth. Requests are stored in the United States, and your staff see them after sign-in with a second factor.
Can it answer as our practice?
Yes. On the setup call we take your name, hours, address, parking, services, providers and the questions you hear most. It answers with your facts and says the office confirms anything it does not know.
We have more than one location.
Each location gets its own number and its own facts. Choose "5+" in the form, and Malte, the founder, calls you.
What does it cost?
We tell you on a short call. There is no long contract. Leave your number and we call you back.
Who is behind it?
AppealHound, a product of Vantar Group LLC, a US company in Sheridan, Wyoming. AppealHound also writes insurance appeals for denied claims: see it for practices. One person reads every message to malte@appealhound.com.
Hear It Before You Decide
Call the demo line and ask it what your patients ask. Then leave your number, and we call you.
Says it is automated. No medical advice. No new phone system.